Attention Before Make a New Order
For Shipping:
We need 3-5 days to prepare for every order
1. 7-12 days for standard shipping
2. 3-5 days for express shipping
Please take your time and place an order according to your needs
When Order Completed:
Leave a message or send to our email service@kidshoo.com if you have any problems for your new order.
1. The coupon is not used.
2. Change the order information.
Please express clearly the questions which you need to change about the size, color and address. After we check the email, will change them at first and send you a confirm email.
How to cancel:
You can contact us by email and message with a reason for cancellation.
Before Shipment: Contact us with email or message with the cancel reason, the order will be cancelled and refunded for you
After Shipment: If the package has been shipped out, we can only try to intercept it for you. It need 1-2 days can have a confirm reply from courier.
If the interception is unsuccessful, they transported the package on the plane, the order cannot be cancelled.
It takes 1-3 days refund to your paypal account, if it is credit card, the refund information will be reflected in your latest billing.
Refund Time:
Paypal
It takes 1-3 days refund to your paypal account, please wait for 3 days, if you don't receive, you can contact us we can check for you
Credit Card
The bank staff takes 2-5 days to process refunds. Because it is a credit card payment, the refund information will be reflected in your latest billing,
Don't Receive the package?
You can contact us check the package information, our email is service@kidshoo.com, we will reply you in 24 hours
1. The package still in transit
Check this link with your tracking number, https://www.17track.net/en
2. No Updates on Logistics
Tell us your order number, we need to check with the courier, since it is international logistics, the courier needs 2-3 days to check the package information, please wait 3 days will have a reply.
3. Package shows signed for but not received
Tell us your order number, we will contact the courier for further investigation. Since it is international logistics, the courier needs 2-3 days to check the package information, please wait 3 days will have a reply.
4. Package was returned by the customer incorrect address or customer's own reasons
The customer fill in the incorrect address, since the package shipped out and can't change. You can tell us your new correct address, all we can do is resend it to you and you need to pay the shipping cost.
It can't be refunded since it has been shipped out to your order address
5. Refuse Package
The customer cannot reject the package for any reason, we can't receive the package, the order can't be refunded.
